Setting Up Your Utilities in Hong Kong

When you’ve settled in nicely in your new apartment in Hong Kong, the next step is to set up your utilities! In Hong Kong, it’s the tenant who takes it upon himself to sign up for water, electricity, and gas. We’re here to make it easy for you by listing down some supplier names so you can get started on your new life in the Pearl of the Orient.

ELECTRICITY

Hong Kong Electric started way back in 1890 and is now one of the most trusted utility companies in the world. Their service is reliable and affordable as well. They also have a reputation of being environmentally responsible which is a plus for some people. You can apply for Hong Kong Electric by downloading their form and emailing it to customerservices@hkelectric.com or dropping it at their customer service center along with your Hong Kong ID or passport and a deposit equivalent to around 60 days of consumption. Bills are due monthly and you can register for e-bills payment for a more convenient and environment-friendly payment. For more information, you may call them at 2887 3411 from 9AM-6PM, Mondays-Sundays. Once you’re a customer, you can download their Low Carbon App which provides information on energy safety and efficiency while helping with electric consumption estimation and tips on how to save energy. The app is available on the App Store and Google Play.

WATER

Water Supplies Department provides clean and safe water to around 7 million people in Hong Kong. To sign up, you may download theirform WW01 along with a copy of your Hong Kong ID. Applications take about a week to process and bills are sent every four months. They also have a free downloadable app on the App Store and Google Play that provides information about your bill and notifies you in case of suspension. You can also click the Payment icon to access a QR code in order to pay your bills with cash at any 7-Eleven, Circle K, or VanGO convenience stores. For more information, call them at 2824 5000 and press 3 for English.

Make sure to also get home insurance in case of accidental fire from bad wiring and plumbing. We help expats in Hong Kong find cheap insurance for their apartments.